RMA & Warranty Procedures


STEP 1: Download and complete the VisionNet RMA Form 


Download VisionNet Return Merchandise Authorization Form 



STEP 2: Submit the VisionNet RMA Form to This email address is being protected from spambots. You need JavaScript enabled to view it.


  • Please complete all required fields prior to submitting for review.
  • You will receive confirmation that your RMA request has been received
  • You will receive an email with warranty status, and an RMA number, and the returned form within 1 business day of submission



STEP 3: Package the RMA product for return to DQ Technology. 


  • Please include a copy returned RMA form within the return box. 
  • Please include the RMA number on the packing label attached to the outside of the box
  • Please package the products in a manner that they will not be damaged in transit.
  • Please do not include any Power Supplies, product packaging, manuals, cables, etc. unless instructed otherwise.



STEP 4: Send the RMA products to the following location.  



DQ Technology, Inc.
Ref #: (Your RMA Number Here)
1343 Columbia Drive
Suite 415
Richardson, TX, 75081



Upon Receipt of your RMA 


  • We will inspect each unit, and generate a detailed report, within 10 business days of receipt
  • Your product will be returned once a detailed report has been submitted to you for review
  • Equipment will be either repaired or replaced with similar equipment. Credit is not given for returned equipment.
  • No shipment will be accepted or reviewed without a valid RMA Number. Any non-approved RMA will be returned.



Warranty Validity and Transferability


VisionNet's product warranty is provided, once a unit has been delivered to our customer's location, and invoiced to an accepted Purchase Order. This warranty is non-transferrable and subject to the terms provided in the warranty provided at the time of invoice. 

Please contact your sales representative regarding warranty terms

VisionNet customers may request warranty terms, via email, via This email address is being protected from spambots. You need JavaScript enabled to view it.. A representative will email a copy of the product warranty to your authorized logistics contact within the same business day.